Privacy Policy

Last Updated: May 26, 2023

At marketer.net, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and store your personal information when you use our website and our Facebook comment moderation service (collectively, the "Service").

By using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

We collect several types of information from and about users of our Service, including:

1.1 Personal Data You Provide to Us

• Account information: When you register for an account, we collect your name, email address, and password
• Billing information: When you subscribe to our paid services, we collect payment information (processed by our payment service providers)
• Communication data: Information you provide when you contact us for customer support or other inquiries

1.2 Data From Connected Facebook Pages

When you connect your Facebook business page(s) to our Service, we process data from Facebook's API, including:

• Comment content from users who comment on your Facebook page(s)
• User identifiers and profile information available through Facebook's API
• Timestamps and other metadata related to comments
• Page administrator information (for authorization purposes)

1.3 Automatically Collected Data

• Usage data: Information about how you interact with our Service, including features used, time spent, and actions taken
• Device information: IP address, browser type, operating system, and other technical information
• Cookies and similar tracking technologies: See our Cookie Policy for more details

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our Service
• Processing and completing transactions
• Communicating with you about your account, updates to our Service, and responses to your inquiries
• Analyzing usage patterns to improve our Service and user experience
• Detecting, preventing, and addressing technical issues, fraud, or other illegal activities
• Complying with legal obligations

2.1 Facebook Comment Data Processing

We process Facebook comment data specifically to:

• Automatically moderate comments based on your configured settings (filtering spam, inappropriate content, etc.)
• Generate AI-powered responses to comments
• Analyze engagement metrics and provide reports and insights
• Send notifications about important comments or issues requiring attention

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual necessity: Processing is necessary for the performance of our contract with you (providing the Service)
• Legitimate interests: Processing is necessary for our legitimate interests, such as improving our Service, ensuring security, and preventing fraud
• Consent: For certain types of processing, we rely on your explicit consent
• Legal obligation: Processing is necessary to comply with our legal obligations

4. Data Sharing and Disclosure

We may share your personal information with:

• Service providers: Third-party vendors who perform services on our behalf (hosting, payment processing, analytics, etc.)
• Business partners: With your consent, we may share your information with our business partners to offer you certain products or services
• Legal requirements: When required by law, court order, or other legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 GDPR Rights (for EEA residents)

If you are located in the European Economic Area (EEA), you have the following rights under the GDPR:

• Right to access: You can request copies of your personal data
• Right to rectification: You can request that we correct inaccurate or complete incomplete information
• Right to erasure: You can request that we delete your personal data in certain circumstances
• Right to restrict processing: You can request that we restrict the processing of your data in certain circumstances
• Right to data portability: You can request that we transfer your data to another organization or directly to you
• Right to object: You can object to our processing of your personal data in certain circumstances
• Rights related to automated decision-making: You can request human intervention in automated decisions

7.2 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@marketer.net. We will respond to your request within 30 days. You also have the right to lodge a complaint with a supervisory authority.

8. International Data Transfers

We may transfer your personal information to countries other than the one in which you live. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.

9. Children's Privacy

Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

marketer.net
Email: privacy@marketer.net